Starter Kit

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to fill out a return form. 

* Circumstances that we do NOT accept a refund

• NO refunds for simple change of your mind or make a wrong selection.
• NO refunds on online training as all the material including booklets and videos are automatically sent once an order is placed.
• NO refunds when the shipment is sent back to us due to failure from the recipients. 

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards. 

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take few days (3-10 business days) for your bank or credit card company to process and post the refund.